Hi. I'm Adam. a problem solver. a creative thinker. a strategic planner. an operations nerd. detail-oriented. a team player. always learning. adaptable and flexible.

Skills

Over my career, I have developed a wide array of skills including Project Management, Operations, Customer Experience, Sales, and Digital Marketing.

Experience

5+ Years of Project Management, Scrum, and Agile
6+ Years of Operational Management and Development, and Improvement
5+ Years of Customer Success Management and Leadership
9+ Years of both B2B and B2C Sales, Management, and RevOps
8+ Years of Digital Marketing Including SEO, WordPress, PPC
6+ Years of Recruiting, Training, Staffing, and Onboarding

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Certifications

Brands I've Worked With

BuildMySOP

In 2024, I was in charge of scaling sales operations for this compliance-focused SaaS company

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VALINK

Since 2018, I've worked with this staffing agency in recruiting, PM, consulting, sales, and more

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Krends Marketing

2015 -2018, Project management for remote teams in digital marketing, SEO, & web development projects.

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Mojave Educational Foundation

2023- 2024, Board Chair & strategic PM leader. Oversaw projects in fundraising, community outreach, & operations.

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As COO, I led the transition from a founder-led model to a scalable B2B sales operation. I implemented CRM automation, optimized SOPs, and streamlined lead management to improve efficiency. By enhancing outreach, reducing no-show rates, and refining sales workflows, I drove sustainable growth.

Streamlining Sales Operations

Designed and implemented comprehensive sales systems to streamline compliance, training, and client management.
Developed and configured a WordPress landing page integrated with Pipedrive to capture product-specific leads.
Reduced appointment no-show rates by introducing pre-meeting workflows, confirmation emails, and reminders.

Building a High-Performing Sales Team

Directed recruitment, hiring, and onboarding of a high-performing sales team, including crafting offer letters and compensation plans.
Conducted ongoing training and support, fostering a culture of efficiency, collaboration, and scalability.
Collaborated with executive leadership to define sales KPIs and set realistic targets, driving a results-oriented culture.

Optimizing Technology & Processes

Engineered and deployed a fully integrated CRM (Pipedrive) for lead tracking, sales processes, and appointment scheduling.
Spearheaded the implementation of the company tech stack, including Slack, ClickUp, and PandaDocs, to enhance cross-departmental collaboration.
Established feedback loops for continuous improvement, refining scripts, processes, and sales strategies based on team and client feedback.

As CEO, I led client acquisition, recruitment, and operations, achieving 35%+ long-term retention. I developed scalable SOPs, streamlined recruitment workflows, and cut client request fulfillment time by 60%. By optimizing processes and maintaining a high-performing team, VALINK became a trusted partner for scalable staffing solutions.

Building a Client-Centric Business

Founded and scaled VALINK from the ground up, specializing in personalized virtual staffing solutions.
Developed and refined service offers, systems of delivery, and sales strategies to increase stability and efficiency.
Maintained a long-term client retention rate of over 35% through proactive engagement and high-quality service.

Optimizing Recruitment & Operations

Managed full recruitment cycles, reducing client recruitment request fulfillment time by 60%.
Recruited, trained, and managed a team of 6 employees/contractors, fostering a culture of collaboration and performance.
Implemented SOPs to streamline operations, ensuring consistency and scalability.

Driving Client Satisfaction & Retention

Conducted meta-analyses to develop KPIs, improving service delivery and operational efficiency.
Reduced turnover through regular client and employee touchpoints, enhancing satisfaction and retention.
Delivered tailored virtual staffing solutions, ensuring clients received personalized support for their unique needs.

As Project Manager, I led teams to build and scale 10-15 WordPress sites annually, increasing client traffic by 15-30% through SEO and digital strategy. Transitioning to Operations Manager, I streamlined onboarding, optimized internal workflows, and enhanced cross-department collaboration—expanding the client base 4x and driving 300% revenue growth.

Client-Facing Project Management

Led end-to-end delivery of client projects, including web development, SEO, and social media campaigns, increasing client website traffic by 15-30%.
Managed remote development teams to build 10-15 WordPress websites annually, ensuring on-time delivery and quality control.
Collaborated directly with clients to define goals, track KPIs, and deliver measurable results, fostering long-term partnerships.

Scaling Internal Operations

Transitioned to Operations Manager in 2017 to focus on internal scalability, developing SOPs for onboarding, customer support, and employee training.
Streamlined recruitment processes and built a team of 10+ employees, reducing project bottlenecks and improving team efficiency.
Designed documentation systems for client success workflows, reducing onboarding time and enhancing service consistency.

Driving Business Growth

Played a key role in expanding the client base from 5 to 20 B2B clients and 7,200 B2C clients over three years.
Implemented sales and operational strategies that drove a 300% increase in annual revenue.
Introduced tools like Slack and ClickUp to improve cross-departmental collaboration, enabling seamless scaling as demand grew.

In 2023, I joined the Mojave Educational Foundation Board of Directors. As Board Chair, I led strategic planning, governance, and operational efficiency for the Mojave Springs School. I worked closely with the Academic Director, streamlining board management and optimizing organizational processes to support educational excellence.

Optimizing Educational Operations

Designed and implemented governance frameworks to optimize board decision-making.
Led process improvements to increase efficiency in school administration.
Established streamlined workflows for budget planning and resource allocation.

Establishing Strong Leadership

Partnered with the Academic Director to refine strategic planning and governance.
Provided mentorship and leadership training to board members and key staff.
Championed initiatives that improved collaboration and accountability.

Enhancing Organizational Efficiency

Developed policies to optimize operational efficiency in school management.
Spearheaded technology-driven solutions to enhance internal communications.
Led continuous improvement efforts to ensure sustainable organizational success.

Portfolio

Vixen Creative Agency Staffing

BuildMySOP.online

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